Sharkroll Casino Responsible Gambling

At Sharkroll we take responsible gambling seriously. We want play to be a safe, controlled activity, so we provide clear tools and guidance to help you manage your account and betting behaviour. If you ever feel play is becoming a problem, we encourage you to use the controls below or contact our support team for help.

Player protection principles

We prioritise safety and informed choices. We expect players to be of legal age and to play within their means. Our approach focuses on prevention, early intervention, and respectful support when a player needs to limit or suspend their activity.

Activity-control tools

You can manage your activity directly from your account settings or by contacting support. Available tools include:

• Deposit and spending controls - set daily, weekly or monthly deposit limits to control how much you add to your account.
• Loss limits - cap your net losses over a chosen period to help maintain budget control.
• Session reminders - optional alerts to notify you of elapsed play time and encourage breaks.
• Account locks - short-term time-outs or longer account suspensions available on request.

Deposit limits

Deposit limits are adjustable at any time from your account area. You can choose daily, weekly or monthly limits and reduce them immediately. If you need assistance changing a limit, contact us via live chat or email at [email protected].

Loss limits

Loss limits help you control net spending. These are separate from deposit limits and can be applied for fixed periods. We recommend reviewing and updating your limits regularly to match your current circumstances.

Time limits and account breaks

We offer time-out options for short breaks and longer self-suspension if you need more distance from play. Use session reminders to keep track of play time and take regular breaks to avoid extended sessions.

Self-exclusion

If you feel you need to stop playing for a longer period, self-exclusion is available. Self-exclusion prevents account access and promotional contact for the chosen period. To discuss self-exclusion or request support, contact our team through live chat or [email protected].

Signs of problematic behaviour

• Chasing losses or increasing stakes to recover money
• Neglecting work, family or other responsibilities
• Borrowing money or hiding play from others
• Unable to stick to limits you have set

Tips for maintaining control

• Set realistic deposit and loss limits before you play
• Use session reminders and take regular breaks
• Keep gambling affordable - avoid using money needed for essentials
• Talk to someone you trust if play is causing worry

Professional help and support organisations

If you need further support, reach out to local services and national helplines. Examples include ConnexOntario, the Centre for Addiction and Mental Health (CAMH) resources, Gamblers Anonymous and provincial problem gambling helplines. Your local health services can also point you to confidential support and treatment options.