User Privacy Policy

This Privacy Policy explains how Sharkroll collects, uses and protects personal information when you create an account, use our site or interact with our services in Canada. We describe the types of information we gather, why we use it, how we keep it secure and the choices available to you about your data.

Types of data we collect

Personal data

We collect information you provide directly when registering or verifying your account, such as your name, date of birth, email address, phone number and government ID where required for verification. We also collect payment details you provide, including card or crypto wallet identifiers, billing address and KYC documents when you request withdrawals.

Technical data

Technical data includes device and browser information, IP address, operating system, device identifiers, language settings and connection logs. We use this data to make sure the site functions correctly, to detect fraud and to improve performance on mobile and desktop.

Transactional and activity data

We record transactional data such as deposits, withdrawals, bets, game activity and balances. We also keep records of account activity and communications with our support team. This data helps us operate your account, process payments and meet regulatory and anti-fraud obligations.

Use of information

We use personal and technical data to create and manage accounts, verify identity, process deposits and withdrawals, investigate suspicious activity and improve our services. We may use aggregated, non-identifying data for analytics and product development. We may contact you with service messages, account notices or required verification requests.

Data protection practices

We protect information using industry-standard security measures, including encrypted connections (HTTPS), access controls and secure storage. Access to personal information is limited to staff and third-party providers who need it to perform services. We regularly review security procedures and require providers to meet reasonable security standards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support sign-in, analyse site performance and deliver features such as saved payment methods. Third-party analytics and advertising partners may also place cookies. You can control cookie settings through your browser; disabling certain cookies may affect site functionality.

User rights

If you are a Canadian user, you have rights over your personal information, including the right to request access, correction or deletion of data where applicable. You may also object to certain processing or request restrictions on use of your data in line with applicable law.

Access, correction and deletion of data

To request access, correction or deletion of your personal information, contact our support team at [email protected]. We will verify your identity before fulfilling requests and respond as required by applicable law. Some data may be retained to meet legal or regulatory obligations.

Information sharing and third parties

We share information with service providers who support our operations, such as payment processors, identity verification services, analytics providers and fraud prevention partners. We may also share data in response to legal requests or to protect our rights. We do not sell personal information.

Privacy policy updates

We may update this policy from time to time. When changes are significant, we will provide notice on the site or by email. Continued use of the service after changes means you accept the updated policy.