General Terms and Conditions
These Terms and Conditions describe the basic rules that apply when you use Sharkroll’s online casino services in Canada. They explain the relationship between you and us, the responsibilities that come with your account, and how we manage deposits, withdrawals and promotions. By using the site you agree to follow these terms and any additional rules posted on the platform.
Account responsibilities
You are responsible for the accuracy of the information you provide when registering and for keeping your account credentials secure. Only one account is permitted per person, household and device unless we agree otherwise in writing. You must notify us immediately of any unauthorised access or suspected fraud.
Verification and limits
We may require identity and address documents, proof of payment method and a selfie for verification before allowing withdrawals or higher limits. We operate account limits and may apply deposit, loss or wagering caps for responsible play or risk management. Accounts that violate our rules may be suspended or closed and funds held pending review.
Eligibility requirements
To use our services you must be at least 18 years old and located in a jurisdiction where play is permitted. If local laws require a higher age, that higher age applies. Access is restricted in locations listed in our site terms and in other places where online gambling is prohibited. We may refuse registration where required by applicable law.
Acceptable platform use
You agree not to use the site for illegal purposes, fraud, money laundering, collusion, chargebacks, multi-accounting, automated play (bots) or any activity designed to circumvent game rules or bonus terms. We monitor account activity and may investigate or block behaviour that appears abusive or irregular. If we suspect misuse we may withhold payouts while an investigation is completed.
General bonus and promotion rules
Promotions are subject to specific terms that are available with each offer. In general, we limit one welcome bonus per person and per household. Bonus funds and free spins may carry wagering requirements and game contribution rules; typical wagering ranges are set out in the promotion T&Cs. Maximum bet limits may apply while a bonus is active. We reserve the right to void bonuses and confiscate winnings in cases of abuse or manipulation.
Deposits and withdrawals
We accept a range of payment methods suitable for Canadian players, including Interac, major cards and cryptocurrencies. Minimum deposit and withdrawal amounts are displayed in the cashier. Deposits are usually credited instantly; withdrawals are subject to verification and processing times. Blockchain network fees and card issuer charges may apply. Large withdrawals may be processed in instalments and are subject to KYC checks.
Dispute resolution
If you have a dispute, contact our support team first so we can review the matter. Reach us at [email protected]. We will investigate and respond in a timely manner. If an internal resolution cannot be reached, further options may be available under applicable law in your jurisdiction.
Updates to terms and conditions
We may update these terms from time to time. Updated terms will be posted on the site and take effect when published. Continued use of the platform after publication constitutes acceptance of the new terms. We recommend you check this page regularly.